FAQ

FAQs Help Center

Find helpful information on topics such as order processing, shipping, returns and our products

Orders, Shipping and Returns

Here are some frequently asked questions that maybe helpful to you:

  • Orders are typically processed within 24-48 hours, excluding weekends and holidays.
  • You will receive a shipping confirmation email once your order has been shipped.
    • We offer standard shipping which typically is 5-7 days after order is processed. For expedited shipping, please contact us.
    • Please note that shipping times may vary due to factors such as carrier delays, weather conditions, and peak seasons.
    • Shipping costs are calculated at checkout based on your shipping address and chosen shipping method.
      • We accept returns for items that are unopened and unused.
      • All Items must be shipped for return within 7 days of the date you received them.
      • Items must be returned in their original condition with all original packaging.
          1. Contact Us – Please contact our customer service team at support@midnightsuncandleco.com to initiate a return.
          2. Return Shipping – Ship your return via your preferred carrier of USPS, UPS or FedEx. You will be responsible for the cost of return shipping. We recommend using a trackable shipping method as we are not responsible in case it gets lost in transit.
          3. Refund: Once we receive your returned item and verify its condition, we will process a refund to your original payment method.

          If you receive a damaged or defective item, please contact our customer service team immediately. We will provide instructions for returning the item and will arrange for a replacement or refund.

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          Scented Candles

          Scented candles can be used for aromatherapy, as certain scents can promote relaxation, reduce stress, and improve mood.

          We chose soy wax for our candles because it’s a cleaner-burning, eco-friendly alternative to traditional paraffin wax. Soy wax is derived from soybeans, a renewable resource, and produces minimal soot and toxins when burned. This means a healthier and more pleasant experience for you and the environment. Plus, soy wax holds fragrance beautifully, ensuring a long-lasting and delightful aroma.

          Our soy wax candles are designed to provide a long burn time. The exact burn time can vary depending on the size of the candle and the fragrance, but you can typically expect between [insert estimated burn time range] hours of fragrant enjoyment.

          The strength of a candle’s scent throw can be influenced by various factors, including the type of fragrance oil used, the wax blend, and the size of the candle. Additionally, factors like room size, air circulation, and temperature can affect how strongly the scent is perceived.

          To keep your candles fresh and prevent scent fading, store them in a cool, dark place, away from direct sunlight and heat sources.

          Absolutely! Once your candle has finished burning, you can clean the jar and repurpose it. It’s a great way to reduce waste and add a touch of style to your home.

          Yes, our soy wax candles are vegan and cruelty-free. We do not use any animal-derived ingredients or test on animals.